1. Consumer Helpline：0800-789885、0800-869899
   These numbers are free for people ringing from a "fixed line" phone and mobile phone.
   These numbers may not be available from outside Taiwan– so please call us from abroad on +886 2 2316 1216, thank you.
2. Telephone：+886-2-2316-1288
3. Fax：+886-2-2316-1299
4. Address：17F., No.4, Sec. 1, Zhongxiao W. Rd., Zhongzheng Dist., Taipei City 100, Taiwan, R.O.C.
5. If your question is not regarding the financial consumer dispute, please contact us on line.

Mail handling rules：

1. During normal working hours, we will have a special person to handle and dispatch your message to the relevant department. The handling time will take about 3 to 7 working days.
2. Please avoid personal attacks, abuse, and slander in your message, as such a message will be deleted directly by our system administrator.
3. In order to avoid unnecessary disputes, please be sure to leave your real name and contact number. If the information left is not true after our verification, the FOI will not handle it.
4. Please try to use one mail to inquire one matter, so that the FOI can handle it. If there are more than two matters, please send them separately, thank you.

 

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