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Departments and Their Responsibilities
The Financial Ombudsman Institution (FOI) is an independent incorporated foundation to fairly, reasonably, and effectively resolve disputes between financial consumers and financial services enterprises.
FOI

The Organizational Chart of the Financial Ombudsman Institution (FOI) indicates that:

 

  1. The FOI is governed by the Board of Directors. Board members are appointed by the FSC from among scholars, practitioners, and other impartial persons with expertise in financial service. Pursuant to the FCPA, no director or member of the Board of Directors shall intervene in the process of individual ombudsman cases.
  2. The supervisors are appointed by the FSC from among scholars, practitioners, and other impartial persons with expertise in financial service. Pursuant to the FCPA, no supervisor shall intervene in the process of an individual ombudsman case.
  3. The FOI has established an Ombudsman Committee in accordance with the FCPA. All members are selected from among scholars, practitioners, and other impartial persons who possess relevant expertise or professional experience, and are appointed after their nominations have been submitted to and approved by the FSC. Ombudsmen are divided into three groups in line with their expertise, namely, banking, insurance, and securities and futures. The Committee currently comprises 20 Committee members, one of whom is the Committee Chair.
  4. The FOI comprises 3 departments, 10 divisions, and others as follows:
    • Dispute Resolution Department: including Ombudsman Division 1 to 3, Complaint Management Division, and Mediation Division;
    • Education and Planning Department: including Education and Planning Division, Public Affairs Division and Consumer Service Division;
    • Administration Department: including Finance Division and Administrative Division; and
    • Others: Supervisors and Audit Team.

 

 




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