The Taiwan Financial Ombudsman Institution (FOI) officially acquired the full membership of International Network of Financial Services Ombudsman Schemes (INFO Network) on 24th February. The INFO Network's committee has approved FOI's membership application, and granted FOI as the 50th members among 32 countries. The FOI has formally started operation on 2nd January 2012. Inspiring by other financial services Ombudsman schemes/offices around the world, with their extensive experience in operating as out-of-Court dispute resolution mechanisms in the financial sector, FOI is certain that by joining this international platform, FOI will be benefited and enlightened with the knowledge in handle financial services' disputes.

FOI is totally funded by the government and governed by the Financial Supervisory Commission and established as an incorporated foundation to fairly, reasonably, and effectively handle financial consumer disputes, thereby reinforcing the confidence of financial consumers in markets and promoting sound development of financial markets.

About INFO Network
The Members of the International Network of Financial Services Ombudsman Schemes (INFO Network) are financial services Ombudsman schemes/offices operating as out-of-Court dispute resolution mechanisms in the financial sector. The INFO Network was established in late 2007 to develop the dispute resolution expertise of its Members.
It does this through exchanging technical information and experiences in areas such as codes of conduct for Financial Services Ombudsman schemes, Financial Services Ombudsman scheme structure, functions and governance, information technology applications, cross border referral of complaints, training and continuing education, rotational and developmental opportunities and etc.
The Network also develops co-operation among its Members through initiatives such as conferences, workshops, training, education and instruction, consultation, technical information and documentation, joint research on subjects of mutual interest, internships, and providing a forum for information exchange and discussion on aspects of Financial Services Ombudsman practices and procedures.

For more information of FOI, please visit the official website.

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